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Do you have a 2005-2008 in-dash factory original Ford/Lincoln/Mercury Pioneer navigation radio (either silver or black) cracked screen and damaged LCD? If so, this is the repair for you. Simply complete the payment process and send the display panel from your radio to us for the repair. We will perform the repair within 3 business days of receiving your radio. This repair carries a 6 month warranty.
This is for replacement of the glass touch-screen panel and the LCD display behind it! If the impact which damaged your screen has damaged additional components on the board, on the face or in the radio, this repair will not fix that. This is ONLY for the glass touch-panel AND the display immediately behind it.
MAKE SURE the negative battery terminal is disconnected and remains disconnected for at least 60 minutes BEFORE you attempt to remove or re-install the face. Failure to do so can result in a short in the face and/or radio and cause your radio not to function properly. We have seen it MANY times. MAKE SURE to have the negative battery terminal disconnected for AT LEAST 60 minutes BEFORE removing OR re-installing the face.
You will purchase the repair from this listing first. Then you will send your display panel (not the entire radio) AND a copy of the payment confirmation email OR the Order Process email to:
Please purchase delivery confirmation if you use USPS. (Tracking is included with UPS and Fedex.) Our techs do not answer inquiries, so questions about receipt of your package or estimated completion date will NOT be answered. Your tracking number shows when we received the package. The repair turn-around time is indicated above. You will receive a tracking number when it ships back out. If there is a problem or unexpected delay, we will contact you. Calling or emailing us about progress only serves to slow down progress. We know it's tough to go without a radio for a week or more but please be patient. Factory service centers take 3+ weeks to perform repairs, so we're clearly exceeding the standard.
110 S. Front St, POB 1051
Effingham, IL 62401
Use common sense!! Please do not send your package without the requested paperwork or, at the very least, a note that indicates your Order Number. Between inventory, repairs, and returns, we get hundreds of items every week. Packages that show up without any documentation WILL experience a significant delay in processing.
This service is for replacement of the outer glass touch screen panel in OEM Ford Lincoln Mercury 2005-2008 Pioneer CD6/navigation radios only. Some were silver and others were black, as pictured, but they both had the EXACT same layout. If you have another radio or your radio needs other repairs, please contact us for an estimate.
We do NOT want you to send your entire radio for this repair because it is possible the DVD and/or CD6 drive could be damaged during transit. Please do yourself a favor and send only the face. We package our items well but we are not responsible if you choose to send the entire radio and something else ends up getting damaged in transit. It is relatively easy to remove the face. You open the face as if you are going to insert/remove the nav disc. Then you pull the radio, remove one screw from each side at the bottom where it swivels, remove the black screw on the radio where the ribbon cable (from the face) passes into it, then you remove the clip that screw held on and unplug the ribbon cable.
DISCLAIMER: Repair prices are based on the assumption that the part is in it's native state. If it has been damaged by prior attempts to diagnose or repair a problem, additional parts may be required and, if so, additional costs will be incurred. Should we find this to be the case with your radio, we'll contact you BEFORE doing any additional work. However, should you elect not to have the additional work completed, there will be no refund for time and materials already put into the radio.