Do you have a 2007 or 2008 Cadillac Escalade with a SuperNav navigation radio that has problems loading, playing or ejecting audio CDs or DVDs in the CD6 drive? If so, this is the repair for you. Repairing your existing unit is going to be much more economical than replacing it because these are VIN-assigned radios. In other words, your VIN is stored in memory in the radio. If you change radios, in addition to paying for the entire radio, you'll also have to pay the dealer to assign your VIN to it. If you have yours repaired, you simply pop it back in and start playing music as soon as you get it back. No programming needed.
This is for the CD6/DVD drive. It is the bottom slot on your radio. We do not have the navigation drive that is located behind the top slot. This is not a blanket repair for the SuperNav radio. It is only for the CD6/DVD drive that plays audio CDs and DVD movies.
This repair is covered by a 6 month warranty. We use a brand new drive.
INSTRUCTIONS
You will purchase the repair from this listing first. Then you will send your radio AND a copy of the payment confirmation email OR the Order Process email to:
Replacement Radios
Attn: Repairs
2301 S. Banker St, Ste B
Effingham, IL 62401
Please purchase delivery confirmation if you use USPS. (Tracking is included with UPS and Fedex.) Our techs do not answer inquiries, so questions about receipt of your package or estimated completion date will NOT be answered. Your tracking number shows when we received the package. The repair turn-around time is indicated above. You will receive a tracking number when it ships back out. If there is a problem or unexpected delay, we will contact you. Calling or emailing us about progress only serves to slow down progress. We know it's tough to go without a radio for a week or more but please be patient. Factory service centers take 3+ weeks to perform repairs, so we're clearly exceeding the standard.
Use common sense!! Please do not send your package without the requested paperwork or, at the very least, a note that indicates your Order Number. Between inventory, repairs, and returns, we get hundreds of items every week. Packages that show up without any documentation WILL experience a significant delay in processing.
ADDITIONAL INFO
This service is for replacement of the CD6 DVD mechanism only. If you have another radio or your radio needs other repairs, please contact us for an estimate.
If you have CDs in your drive and would like them back, please choose the appropriate option from the drop-down list below. Your drive will be sent off to our drive rebuilders and we typically have it back, along with the CDs, within 3 weeks of the initial repair. (We put a drive from our inventory into your radio in order to get it back to you as soon as possible.)
DISCLAIMER: Repair prices are based on the assumption that the radio is in it's native state. If it has been damaged by prior attempts to diagnose or repair a problem, additional parts may be required and, if so, additional costs will be incurred. Should we find this to be the case with your radio, we'll contact you BEFORE doing any additional work. However, should you elect not to have the additional work completed, there will be no refund for time and materials already put into the radio.
This product was last updated on Thursday 03 October, 2019.
