GM Radio Control/Display Board +bulbs: 03+ Truck/SUV CD CD/Cass
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GM Radio Control-Display Board +bulbs: 03+ Truck SUV CD CD-Cass
[GCDCSnb]

SOLD OUT
by Ken Short Date Added: Monday 22 August, 2016
This site is well worth visiting to find your radio parts to get a simple solution to a problem you may have. Shipping is quite fast and parts are of a high quality along with simple instructions in black and white to aid in installation.

Replacement radios informs customers that any core refund must have prior authorization via email. This is where I was taken aback when I sent my email requesting authorization to them and was sent an email that asked me, WHY? At firs I thought I sent the request to a different site but no, I checked and I had the correct one. I sent another request and finally was told to just send my radios PC board back to them (no RMA number) and if all was good I would get my core fee back.

I mailed it back to them and used a tracking number to make sure it got delivered (it did) and without further comment from the vendor I did receive my core fee.

I recommend this site but don\'t expect the good \'ol boy reception.

Reply by ReplacementRadios on 8/22: The customer indicated he needed an RMA number for the purchase. The Core was not mentioned in his email. Please note that RMA stands for Return Merchandise Authorization. In other words, you are looking to return something you purchased. In those cases we do require authorization and part of the process is determining the reason for the return request. (Often times we can address perceived problems without a return.) However, it turns out this customer did not have a return request at all, so there was no need for an RMA. He was merely confusing our returns (RMA) process with our Core process. We told him no RMA was required for a Core return and pointed him to the Core return instructions, which appear in the same ad the purchase is made from. Then all was good. This is the first such mis-understanding in the 507 sales we have made for this board. If we find multiple customers have problems with a process, we change it in an attempt to address the issue. That is not the case here. This was an isolated incident and a simple mis-understanding, brought about by the use of the RMA verbiage when it did not apply.

Rating: 4 of 5 Stars! [4 of 5 Stars!]
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